Monday, 20 February 2012

ziinga update 1

Very sneaky and clever site if you own it and are banking the money!
banks seem to be stuck at not being able to refund your money as you clicked the agree button. but read the terms and contracts and if you do your a fool!!!!!!!!!!!! hidden charges pop up on your account and crazy requests for proof of who you are turn up. There seems to be a flaw that you join the club for a lovely fee (read your small print, its supposed to be there somewhere) "NO postage" if your a member but you pay postage for what you win. Then they have your details wham bang thank you all the way to the bank.
call them on the phone and its a really bad line, you get put on hold, live chat is below and emails get logged and replied to but if you click the link to cancel its another £28 for the privilege. No guarantee your going to get your goods or a refund but good old Ziinga gets some more money!

Please wait for a site operator to respond.
You are now chatting with 'Christian'
Christian: Welcome to Ziinga! How can I help you?
voidcrystal: hello please can you send me details of how to obtain a refund
Christian: I'd be more than happy to assist you with your concern.
voidcrystal: i cannot receive my goods as your terms asking for copies of passports and credit cards are obscure
Christian: Let me go ahead and check that one for you.
Christian: May I have your username?
voidcrystal: voidcrystal
Christian: Thank you for that information.
Christian: Let me go ahead and check that one for you.
Christian: May I put you on hold for a minute or two (2) while I check the information?
voidcrystal: i would rather you did not put me on hold as i have just been on hold on the phon e
Christian: Sorry for that.
Christian: \just give me one moment while I'm checking your acct
Christian: Thank you for waiting.
Christian: Upon checking you have won Senseo coffee maker.
voidcrystal: yes and paid postage for it
Christian: Due to Ziinga's one gift per household policy, users need to confirm their identity by sending the following documents as proof
Christian: The status of the won auction is still asking for documents.
voidcrystal: but to obtain it you have asked for proff of who i am which is out landish and why is it not listed that you require proof of credit card photo of passport etc
Christian: Scanned copy of Credit Card (front and back)
Christian: Scanned copy of valid ID (passport or driver's license)
Christian: Scanned copy of signed credit card form. Download and fill up the form from this link:
Christian: All required documents have to be submitted to
voidcrystal: only a fool would send this amount of information over the internet
Christian: If you want you can cover the numbers of the card just leave the last 4 digits and you can also cover the cvv number just leave the signature.
Christian: As long as the signature is the same for the signature from your valid ID's.
voidcrystal: all i wish to do is get a refund for the membership 59.99 x 2 and the other costs you have taken as i have read reports on the internet from people who have done so and not received anything still
voidcrystal: you then have great details of a person to clone their records
voidcrystal: i shop online and have never been asked these requiremetns before and my bank states this this is unorthodox
Christian: We understand your concern.
voidcrystal: please just refund my money
Christian: All the details about the membership, its benefits and charges, are shown on the Payment page and in your receipt. More information are included in the Terms & Conditions, FAQs and How To page. How the website works and complete policies are made available and are clearly provided to our users. We encourage our customers to read all necessary information before completing any transaction. Furthermore, an e-mail receipt is sent to our customers upon purchase as a reminder about the membership charges and the 7-day free period. There is no intention to deceive as all necessary information is communicated to our customers.
Christian: I understand your concern. just give me a few minutes to process your request.
voidcrystal: i would still like a refund
voidcrystal: this would then prove that the people on the web are not telling the truth about your site and allow me to update my blogs and show this
Christian: I respect your decision.
voidcrystal: i appreciate your time and would like to be wrong and write good points about your company
Christian: Please be inform cancellation of the membership will void the purchase item.
voidcrystal: thats fine
Christian: And cancelling the membership has cancellation fee of £ 28.00.
voidcrystal: what about the refunds i have asked for?
Christian: As requested, I have sent a Refund Validation Email to your email address. Once you have agreed to the conditions, please click the link provided. This will process will ensure you will not be charged further.
Christian: And a refund will take within 30days.
voidcrystal: the email address is
Christian: yes.
voidcrystal: thank you
voidcrystal: i will post this onto the blogs, twitter and facebook so people can follow and see how it goes
Christian: Just to inform you, All Platinum memberships come with a 3-month binding contract. Customers who breach the 3-month binding contract will be charged a cancellation fee of £ 28.00. Note that cancellation of the contract will void any free promotional gift offer.
voidcrystal: i have read this and it also states with the membership postage is free but i paid postage for the coffee maker? also i never wished to be a member as this has put my finances into turmoil
Christian: No worries, I already process that request, Kindly check your email and confirm the link so that will stop the membership and it will refund the money within 30 days.
voidcrystal: i will no now thank you
Christian: No problem.
Christian: Is there anything else that I can assist you with?
voidcrystal: where is the refund form please as i cancelled the membership and it just went to the homepage and said that the process had started for cancellation
voidcrystal: 2113
Christian: Yes, with regards of refund form we can only send you the link or validation email.
voidcrystal: but i clicked it and it cancelled my membership but nothing else happens?
voidcrystal: 2117
Christian: It means you already confirm give me one moment if can see that stay on the line.
voidcrystal: 2119
Christian: Thank you for waiting. I already check that and you confirm tha validation link with regards of cancelling your membership.
Christian: Please accept the cancellation fee so it will stop the whole membership and it will process your refund.
voidcrystal: so what happens about the refunds now? as i have done as you asked and clicked the links but nothing is mentioned about refunds?2126
Christian: Because it in the process and forwarded to our billing department.
Christian: An again it will refund the amount within in 30days.
voidcrystal: ok thanks you can follow the blogs etc at